JD Sports - Store Manager
JD Sports
- Cumbernauld, North Lanarkshire
- Permanent
- Full-time
- Maintain customer retention by providing first class service.
Drive consistency within your internal teams to achieve the highest service levels.
Have a strong understanding of the Customer Service measuring programme, Customer Satisfaction surveys and the company Net Promoter Score (NPS).Sales
- Ensure that targets are achieved and, where possible, exceeded.
- Analyse Oracle reports to assist you in making key sales decisions.
- Manage in store devices in order to capitalise on a wider range of products.
- Confident use of the store's dashboard to analyse Footfall, Average Transaction Value and conversion, applying this to the store environment.
- Following a weekly brief, ensure that this is applied to your store and maintain high visual standards.
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Making sure that all new product and advertised product is all visible and in the correct locations.
- Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines.
- Develop existing team members and encourage progression within the company.
- Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required.
- Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments.
- Management development should be prioritised by the use of the in-house Trainee Management Academy.
- Retail Management experience would be advantageous.
- Excellent Time Management skills.
- Strong verbal and written communication skills.
- IT skills- Microsoft Outlook, Word and Excel.
- Incremental Holiday Allowance
- Discretionary Bonus Scheme
- Staff Discount On JD Group and other brands within the organisation
- Pension Scheme - Depending on level of role
- Life Assurance - Depending on level of role
- Personal development opportunities to learn and develop at work.