Order Processing Support Specialist
Varian Medical Systems
- București
- Permanent
- Full-time
- Processing orders for materials for both domestic and/or international requests in accordance with company policy and practice
- Coordinates and performs activities such as order entry, order acknowledgement, order revision and preparation of some shipping documents
- Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges Updates databases with status of returned materials issues and accounts for returns inventory Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules
- Ensure service information accessible by sorting and filing documents/forms Handles requests for additional company materials
- Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems
- Responsible for managing the inventory for spare parts and tools
- Coordinates and performs activities associated with the transfer of consigned material.
- Coordinates and performs activities associated with order tracking and customs clearance by working with the transportation carriers and brokers
- May coordinate with the suppliers the scheduling of orders subject to critical delivery dates as required
- May prepare or review reports from the Order Processing System and take corrective action
- May review orders for conformance to export control and take required action
- Direct customer support experience including administrative experience
- Order processing experience or an equivalent combination of formal training in data processing, marketing, international business, finance and accounting, production control or related office and business education
- Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint
- Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired
- High School Degree or equivalent
- 0 - 1 year of relatable experience
- Prompt, focused and proactive attitude
- A keen willingness to learn and develop
- Able to work cross functionally
- Excellent customer service skills
- A strong passion for our mission and values
- Desire to want to work in an international environment
- Enjoy working with customers
- Team player
- Problem solving skills
- Excellent organizational skills