Purpose of Role To deliver day to day execution of a segment of the Sites Operational activities, reporting to the Cluster Quality Manager. The specific accountabilities will be defined locally, based on the specific site needs, size and required number of employees covering these activities. Quality improvement Laboratory and testing Compliance Material Optimisation Key Accountabilities & Main Responsibilities Quality assurance Act as the principal point of contact for product/service quality and hygiene issues, for both Customer and internally raised matters · Administer customer complaints system including launching complaints, customer replies and monitoring of general efficiency of system, particularly complaint turnaround times. Brings the voice of the customer for product quality. Lead/assist with investigations as required, using structured problem-solving techniques/cross-functional teams where appropriate. Act promptly to prevent re-occurring issues through CAPA processes. Provide relevant quality/technical data as required, including Quality Dashboard, and to ensure that all relevant noticeboards are maintained with current information. Works closely with the site management team. Conduct routine audits to ensure compliance and identification of non-compliance with appropriate corrective and preventative action. Implementation of opportunities for improvement and best practice. Involved in customer visits. Responsible for compliance standards and maintaining external certification. Responsible for process capability studies. Laboratory and testing Responsible for testing box design, in line with customer specifications · Works closely with NPI team as new product is introduced · Works with Material optimization team to investigate product-related customer complaints · Verify PACE performance testing data via trending and compliance to internal specifications, initiating investigation and corrective action when appropriate. Facilitate product performance and technical assessments as required. · Maintain functionality and calibration of site testing equipment. · Liaise with Group functions to ensure all testing requirements are met. · Provide accurate data and data analysis to assist in trend analysis and robust corrective actions. · Continuously act to seek improvement opportunities. Compliance To manage a timetable of checks and audits for the site. Ensure checks and documentation are taking place according to schedule. To monitor and maintain the validity of site certifications and their subsequent renewals. To support SMI as a point of contact for customers in quality-related matters To administrate the provision and accuracy of production documents (Control sheets). To identify problems and improvements with shop floor documentation by identifying non-compliance and working with operators to define improvements. To undertake routine administration tasks related to compliant production. To highlight non-compliance and work with managers on corrective action. Qualities/Attributes Job-Specific Technical Requirements Must have experience in quality systems and root cause analysis. Must have good analytical and good communication skills. High level of rigor and organization skills. Specific experience with laboratory equipment and materials testing. Numerate and able to conduct and present data analysis. Desirable Qualifications & Experience Evidenced Quality management experience & qualifications (e.g. HACCP, Food Safety, BRC…) Must be ISO lead auditor qualified. Experience working in a Corrugated manufacturing environment.
