Enterprise Customer Success Manager
InEvent
- São Paulo - SP
- Permanente
- Período integral
InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication.ENTERPRISE CUSTOMER SUCCESS MANAGERInEvent is looking for a high-standard customer-centric professional to lead a team of Enterprise Customer Success Specialists. Your focus is on the post-sales lifecycle, guaranteeing the customer's satisfaction and maximum utilization of our platform. Your daily goal is to satisfy and retain our largest enterprise customers alongside supporting your team.RESPONSIBILITIES:
- Work and discuss strategies together with InEvent c-level suite.
- Develop relationships with event managers and directors of a global clientele.
- Create scalable processes to serve customer segments as effectively and quickly as possible.
- Constantly review and improve customer experience.
- Provide insight to strategic project planning and delivery execution oversight.
- Nurture and develop a multicultural and fast-growing team.
- Give constant feedback to product development and support sales processes.
- 5+ years of experience in customer success, project management, or enterprise software sales is preferred.
- Experience in leading projects from scratch, preferably with a team.
- Experience with upselling and cross-selling are highly valuable.
- B2B experience.
- Proven track of generating and maintaining relationships with customers.
- Proficient English.
- Experience in a tech startup is a differential.
- Availability to work with different time zones.
- Paid Time Off (PTO)
- Language Learning Programs
- Birthday Gift and Work Anniversary Gifts