IT Service Desk Engineer
Ascent People
- Liverpool Prescot, Merseyside
- £30,000-35,000 per year
- Permanent
- Full-time
- Provide high quality IT support to the group.
- Categorise and record IT issues.
- Communicate with end users professionally in order to triage and troubleshoot issues as they arise.
- Maintain core business systems, working closely with the Infrastructure team.
- Adhere to strict SLAs provided by the Service Desk Manager.
- Support problem identification and resolution.
- Coordinate with Technical Authors to ensure repeat problems/requests are documented in the knowledge base.
- Participate in active AV monitoring and support IT security response to any issues.
- Provide out-of-hours business-critical support as part of a rota.
- Configure equipment for business purposes, including PCs, laptops, mobile devices, and tablets.
- Any other duties deemed necessary for the successful running of the IT support services
- 3 + years in a similar role.
- Demonstrable experience dealing with difficult stakeholders and managing stakeholder expectations.
- Experience using tools such as Asana, Google Apps, and ITSM Software such as Halo ITSM or Freshservice
- Google G Suite (Gmail, Google Chat, Google Docs) preferred but equivalent experience with Office 365 considered.
- Windows Desktop Operating Systems (Windows 10,11).
- Android Mobile and Apple iOS Operating Systems.
- Microsoft Office 2016 and 2019.
- Mitel VOIP Phone Systems or equivalent VOIP Phone Systems.
- Experience using Mobile Device Management Solutions such as AirWatch.
- Windows Server Operating System, Active Directory – User Administration.
- Knowledge of Citrix, VMWare, or Cisco / Meraki Technologies (advantageous).
- Windows 10 Deployment (WDS).