QA AND OPERATIONS SUPPORT SPECIALIST WITH SPANISH
Sun Finance
- Latvija
- Pastāvīgs
- Pilna laika
- Participates in design of call monitoring formats and quality standards
- Performs call monitoring to ensure compliance with Company's policies
- Participates in call listening programs to identify customer needs
- Coordinates and facilitates call calibration sessions and trainings for call center staff to develop their soft skills
- Reviews clients' applications, verifies identity and provided data
- Reviews communication content, its compliance and quality
- Provides feedback to call center team leaders and managers
- Prepares and analyzes internal and external quality reports for management staff review
- Fluent in both Spanish and English
- Call Center Experience is an advantage, but not a must
- Perfect verbal, written and interpersonal communication skills
- Focus on quality and customer service
- Exceptional listening and analytical skills
- Must be able to effectively deal with people at all levels inside and outside of the Company
- Ability to multitask and successfully operate in a fast-paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
- Proficient with Microsoft Office (intermediate Word, basic Excel)
- Health insurance
- Well-being activities, surprises, and birthday gifts (sporty challenges, mini competitions with prizes)
- Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses etc.)
- Receive bonuses for long-term cooperation like extra holidays, etc.
- Free coffee & soft drinks to fuel those tough mornings
- Variety of snacks and soups at the kitchen
- Enjoy the private gym
- Learn and grow in a company of over 10 nationalities
- No suits! Unless it's Carnival or Halloween
- Salary range 1000 - 1400 EUR gross depending on work experience, education, and skills