Assistant Contract Manager
Nexgen Group
- Hemel Hempstead, Hertfordshire
- Permanent
- Full-time
- Coach, lead, direct and motivate a small team of Operatives
- Collaborate with leadership to deliver a flexible contract SLA and associated service specifications.
- Conduct regular reviews of sites to ensure teams are delivering the service specifications.
- Develop, build and strengthen client and resident relationships.
- Ensure service teams are compliant with Health and Safety business practices.
- Ensure service teams are compliant with Quality business practices.
- Ensure all service teams receive an effective update each week
- Ensure service schedules are reviewed for compliance
- Ensure service teams are compliant with Environmental business practices. For example, correct disposal of waste
- Develop measures to motivate all employees
- Ensure we are exceeding and leading the way in truly exceptional customer service delivery