Automotive Service Manager | Weekends Off | Polaris
Christian Brothers Automotive
- Columbus, OH
- Permanent
- Full-time
- Closed Every Weekend To Spend Time With Family & Friends
- Paid Vacation & Paid Holidays
- Healthcare Benefits Available
- Matching Retirement Plans
- Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
- Continuous Training Available Through The CBA Flywheel Learning System
- Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
- Weekly Lunches
- Employee Appreciation Events
- On-Going Training & Career Advancement
- Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership Available
- Manage office and shop personnel and daily operations
- Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
- Take necessary corrective and/or disciplinary action for employee non-compliance
- Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
- Direct the smooth, orderly and organized operation of the store
- Maintain a personal positive attitude and positive communications at all times
- Develop customer estimates and work orders. Direct Service Writer's development of customer estimates and work orders. Assign work orders to the technicians
- Ensure selection of quality parts
- Ensure target margins are achieved
- Open and close stores on a daily basis
- Perform daily accounting closing and balancing procedures
- Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
- Ensure all equipment is fully operational and in good working order.
- Ensure technicians have the resources needed to do their job
- Serve as the primary communications interface to the customers, before, during and after service
- Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
- Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
- Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
- Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
- Other duties may be assigned
- 5 years work experience in Automotive Customer Service & Service Sales
- Supervisory or Management experience in the Automotive Industry
- Proficiency in Windows based computer software and automotive store applications
- Experience in TekMetric software application preferred, but not required
- Graduation from an industry recognized service training program preferred by not required
- ASE Service Consultant certification or equivalent experience
- Current driver’s licenses
- Driving record acceptable to our current insurance carrier
- Being on your feet for the majority of the workday (standing, walking, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Driving manual transmission vehicles
- Keeping a brisk work pace in a high-volume environment
- Using a keyboard and mouse several times daily
- Using a standard handset phone several times daily