GaliaIT d.o.o provides technical support services to some of the most recognized companies and brands in the world. We take a proactive approach to solving business challenges and our customers are the heart of everything we do. It's the reason we love rolling up our sleeves and getting down to work - and it's why we're so successful. It takes an entire team to stand behind something big. Interested?Key duties & responsibilities
First level of support for customers to solve technical issues
Create process or troubleshooting documentation in the support knowledge base
Manage all open tickets and ensure customers get regular updates regarding case status
Identify and escalate priority issues that need immediate attention
Ability to to multi-task and manage priorities
Eager to learn / improve technical skills to solve customer problem faster
The ideal candidate should possess the following attributes:
Technical background with experience in Linux, Computer networks, Databases
Technical interest in software systems and hardware
Preferred 1-3 years' experience providing technical support to end user customers
Troubleshooting skills
Self-Starter, pro-actively identifies and delivers value to customers
Must be able to speak and understand English language both verbal and written.
Rewards and benefits
We have fun while we're at work!
Competitive and regular earnings
Opportunities to grow and develop your skills on a professional level
Exciting client working with the latest technologies
Stimulating environment with excellent work conditions
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