MS Automated Operations Engineer

Ericsson

București
Permanent
Full-time

Acum 11 zile

Job Description:Join our TeamAs the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.Our openingAt Ericsson Romania we are looking for energetic and results-oriented people with a keen interest in problem-solving and who are keen to develop their skillset through continuous personal and professional development through a career in telecommunications.You will:

Be responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Constitute first/ single point of contact for specific software and hardware solutions delivered to customers.
Be responsible for opening of customer trouble tickets and to receive orders request, in various types of applications.
Detect any events related to specific services performance or quality provided to the customer, to report them and act accordingly, in order to tackle them.
Initiate functional issues of incidents, trend analysis of end user performance and faults to early identify customer incidents or problems

To be successful in the role you must have:

Good understanding of telecommunication networks .
Proficiency in English and Spanish (Nice to have).
Ability to react quickly, also very good communication and collaboration skills.
Perseverance, interest in documenting and problem solving, practical spirit, advising, helping and developing others, tact, understanding, ambition, self-confidence.
Analytical technical thinking.
Availability to work in 24/7 shifts.

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?to find all you need to know about what our typical hiring process looks like.Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .Primary country and city: Romania (RO) || BucharestJob details: Automated Operations Engineer

Ericsson

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