Sales Support Manager
Lenovo
- Monterrey, N.L.
- Permanente
- Tiempo completo
- Mexico - Nuevo León - Monterrey
- Mexico - Nuevo León - Monterrey
- Support the sales team in the growth and overall management of the assigned territory.
- Ensure the Sales Support team accurately processes customer transactions (quotes and sales orders)
- Promote collaboration between Sales Support team and other cross functional teams to improve customer experience within assigned territory
- Run the Sales Support team operational management system to achieve monthly, quarterly and yearly targets and Key Performance Indicators.
- Manage workload, balancing vacation, and sickness coverage within the team. Identify resource issues and adjust appropriately.
- Identify and implement process improvements to increase the team efficiency, and define processes for potential automation by our internal automation team.
- Help develop top quality procedures and control check points to proactively find errors and gaps.
- Prepare reports by collecting, analyzing, and summarizing data trends.
- Help to select, train, and onboard new Sales Support Representatives.
- Drive high performance culture ensuring recognition of outstanding contributors, coaching and developing top talent.
- Ensure employees have regular informal reviews and two formal performance reviews a year.
- An open and stimulating environment within one of the most forward thinking IT companies
- Flat structures and fast decision-making processes
- A modern and flexible way of working to combine personal and professional life
- An international team with a high focus on Gender Diversity
- Attractive compensation package
- We are looking forward to discussing this position with you soon!
- Bachelors Degree (in process/finalized)
- 4+ years of experience in similar companies/position is preferred
- Strong leadership and people management skills that motivate the team to consistently perform at a high level.
- Clear and effective communication in English both written and oral.
- Ability to work under pressure, meet deadlines with minimal guidance and deal with ambiguity
- Strong organizational, planning and problem-solving skills
- Self-driven, proactive working and goal oriented
- Positive attitude and ability to collaborate in an energetic environment building strong relationships
- Ability to stay organized and work independently to research for solutions
- Intermediate to advanced Microsoft Excel and PowerPoint skills.
- Mexico - Nuevo León - Monterrey
- Mexico - Nuevo León - Monterrey
- Mexico
- Mexico - Nuevo León
- Mexico - Nuevo León - Monterrey , * Mexico - Nuevo León - Monterrey