Service Delivery Manager - IC
Classy Wheeler
- 九龍灣
- 月薪 港幣35,000元
- 長期
- 全職
- Maintaining strong customer relationships and improving our services to maintain customer satisfaction.
- Perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory.
- Managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.
- Maintaining positive relationships with customers.
- Identifying customer needs and overseeing service delivery within the business context.
- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Managing finances and budgets.
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Remaining organized and meeting deadlines.
- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
- Bachelor degree in IT-related field.
- Experience in customer service, leadership, and logistics may be advantageous.
- Good computer skills and the ability to use business support software.
- Strong customer service, project management, and quality control skills.
- Good resource planning skills.
- Excellent leadership and customer service skills.
- Strong teamwork skills and attention to detail.
- ITIL certification is a must
- Demonstrate strong leadership and teamworking skills. You should also demonstrate excellent communication and computer skills.