Technical Support Engineer Ii - Vsan & Vsphere
VMware - Heredia
? If you answered yes, then it's time to consider joining our Global Support - Technical Support Engineering team! The VMware Global... over the first 6-12 months you will work toward completing? ** As a Level 2 Technical Support Engineer...
January 4
Senior Manager, Technical Support Management
ServiceNow - Heredia
Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing... and training. - Participate in and provide oversight to Change Management as it relates to Customer and Technical Support. - Own...
January 4
Technical Support Representative
Straumann Group - Heredia
Girrbach, RapidShape, etc.) technical support teams to resolve customer issues in an effective and timely manner. Monitor SAP... and solutions and build up Straumann technical support knowledge base, contribute topics that need an SME to document. Exemplify...
January 1
Technical Support Professional - IBM Cloud Pak for Data - SWAT
IBM - Heredia
quality of planning and execution. Required Technical and Professional Expertise The ideal candidate... should have strong technical skills on Cloud Pak for Data which is a Data and AI platform on top of Red Hat OpenShift Container Platform...
December 21
Manager, Technical Support Management-UX
ServiceNow - Heredia
better for everyone. Job Description What you get to do in this role: Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical... Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc. Lead efforts to hire, develop, and build a technical team...
December 19