Restaurant/ Cafe Manager
Accor
- Gold Coast, QLD
- $70,696 per year
- Permanent
- Full-time
- Ensure Team Members greet guests and escorts them to tables
- Schedules dining reservations
- Trains and monitors Food and Beverage Attendants and ensures service standards are met
- Ensures accurate recording and verification of Team Member time records
- Manages all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
- Ensures that approved service sequences and standards are established and maintained at all times
- Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
- Maintains efficient operating procedures for the outlet's point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
- Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
- Promptly reports any maintenance work required to the Manager and or maintenance department
- Maintains all outlet stock levels
- Conducts daily briefings
- Completes the Restaurant daily log book
- Develops training plans and conducts on and off the job training sessions for all outlet Team Members
- Attends all scheduled food and beverage and other relevant meetings when required
- Monitors outlets manpower, payroll budget, control costs and maximise profitability
- Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel's appearance and grooming
- Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
- Is aware of own work schedule and always provides adequate notice when circumstance prevent one from adhering to that schedule
- Handles all guest complaints immediately, courteously and satisfactorily
- Ensures all guests are greeted & escorted to their allocated tables when possible
- Assists with conducting performance appraisals of subordinates as instructed
- Other duties as may be prescribed from time to time due to operational needs
- A strong communicator with well-developed stakeholder management • The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure
- The possession of a valid RSA
- 5-star hotel background as a Supervisor/Manager in a food service field
- Someone who is exceptionally organised, with the ability to prioritise in order to meet allocated timelines and budgets
- The ability to remain calm when under pressure
- The ability to work a flexible roster including mornings, evenings, weekends and public holidays