Complaints Advisor
Radius Payment Solutions
- Crewe, Cheshire
- £25,000 per year
- Permanent
- Full-time
- Resolve and retain existing customers through investigation, problem solving and resolution of queries.
- Be the first point of contact for customer complaints requests over the phone and email.
- Review customer accounts to determine root cause.
- Build good relationships with internal stakeholders including customer service, tech support and installations.
- Excellent customer service skills and a previous background in customer service/retention.
- Good negotiation skills
- Self-motivated, capable of working on own initiative.
- Strong organisational skills.
- Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word).
- High functioning in a fast-paced environment.
- A friendly culture that mirrors our proposition to our customers
- A fast-growing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
- This role will be based out of our brand NEW purpose built telematics office space.
- 25 days holiday plus bank holidays
- Company sick pay, life assurance and pension
- Enhanced maternity leave
- Excellent training and coaching as well as fantastic opportunities for ongoing development and progression
- Employee Fuel Card (after 6 months)
- Free breakfast and onsite gym
Job Type Full time
Contract Type Permanent
Salary Competitive