Complaints Advisor

Radius Payment Solutions

  • Crewe, Cheshire
  • £25,000 per year
  • Permanent
  • Full-time
  • 2 months ago
Location : Crewe - Arden Square, United Kingdom Job AdvertComplaints AdvisorLocation: Radius Arden Square, Crewe Business Park, Crewe, CW1 6HASchedule: Monday - Friday from 08:30 - 17:00 (no weekends, evenings or bank holidays)Salary: £25,000Heard of us?We are an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we are committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.Job PurposeThe role of Complaints Advisor is really important to us. The Radius telematics customer service department are seeking a skilled and customer-focused individual to join our team in the field of telematics. As a Complaints Advisor, you willbe responsible for the investigation, resolution and understanding of the drivers behind customers complaints. Working through these with our customers. This will be through the use of various CRM systems, analysing and exploring current data and customer notes. Also capturing the root cause for each complaint in order for us to report back to the wider business and reduce complaints.We would love to welcome you to our Crewe Eurosales Building for the days you are in the office. You’ll report into Deborah Lewis, Complaints Manager.Your responsibilities day to day will be…
  • Resolve and retain existing customers through investigation, problem solving and resolution of queries.
  • Be the first point of contact for customer complaints requests over the phone and email.
  • Review customer accounts to determine root cause.
  • Build good relationships with internal stakeholders including customer service, tech support and installations.
What do we expect of you?
  • Excellent customer service skills and a previous background in customer service/retention.
  • Good negotiation skills
  • Self-motivated, capable of working on own initiative.
  • Strong organisational skills.
  • Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word).
  • High functioning in a fast-paced environment.
What can you expect of us?
  • A friendly culture that mirrors our proposition to our customers
  • A fast-growing organisation that defines itself as being agile and innovative
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
  • This role will be based out of our brand NEW purpose built telematics office space.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.Our benefits include….
  • 25 days holiday plus bank holidays
  • Company sick pay, life assurance and pension
  • Enhanced maternity leave
  • Excellent training and coaching as well as fantastic opportunities for ongoing development and progression
  • Employee Fuel Card (after 6 months)
  • Free breakfast and onsite gym
Still curious?If you feel we are a good match for each other, you can apply online now!Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Department Customer Service & Operations
Job Type Full time
Contract Type Permanent
Salary Competitive

Radius Payment Solutions