Customer Service Representative - Bilingual
Dawn Foods
- Lithia Springs, GA
- $40,800-61,200 per year
- Permanent
- Full-time
- Industry-leading health insurance on Day 1!
- Competitive Pay
- 401(K) + company match
- 10 Paid Company Holidays
- Paid Time Off
- Professional training
- Family-owned business over 100 years in service
- An opportunity for career advancement, working as part of an empowering workforce
- Process and manage orders for local and regional accounts
- Direct contact for order management of assigned specific accounts
- Support Sales and Regional CS Team
- Management of incoming Digital Support Queue via Phones and Web
- Customer Complaints - Managing process
- Dedicated regional Key/National account support
- Assist the Regional Customer Service Manager with contract pricing entry and management
- Shipment tracking
- Interaction with various internal teams; Sales, Operations, A/R, Replenishing
- Documentation facilitating; COA's, Nutritional, Spec Sheets
- New Account Set Ups
- Maintain confidentiality
- All other duties assigned to support our Internal/External customers
- High School Diploma
- Proven Customer Service Experience - Minimum of 3 years Customer Service experience in office environment
- Detail oriented with the ability to multi-task
- Ability to work under limited supervision for routine situations
- Possess a positive attitude and strong work ethic
- Attention to detail
- Strong communication and organizational skills
- Substantial experience in over-the-phone troubleshooting and customer conflict resolution,
- Expected to have the business understanding to drive improvements
- Proficient in Microsoft Office, including but not limited to Excel, Word, PowerPoint, Outlook and Teams
- Assist in training lower level and/or newly hired team members
- Must be able to satisfy pre-employment testing
- Associate degree in business or related field preferred
- Bilingual capabilities (e.g. Spanish) strongly preferred
- SAP & Salesforce knowledge a plus
- For salaried positions, a minimum of a High School Diploma or GED is required.
- Depending on the specific role, degree requirements may vary, and work experience may or may not substitute for them as indicated in the minimum qualifications.
- The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus