Account Manager, ADE
DSV
- Port Elizabeth, Eastern Cape
- Permanent
- Full-time
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.comLocation: [[Port Elizabeth]]
Job Posting Title: [[Account Manager, ADE]]
Time Type: [[Full Time]]Computer Literacy
- Microsoft Office Suite
- CargoWise1
- Minimum of 2 years' experience in Freight Forwarding environment end to end process.
- Minimum of 2 years experience working in a client retention capacity.
- Client liaison
- Forwarding experience
- Proven track record of service excellence
- Experience in managing freight RFQ's and tenders
- Assist with any customer queries and work with operations in updating and resolving as required.
- Assist and support the operation any 'out-of-ordinary' freight requirements, such as COD's or handcarrys.
- Updating and maintaining CRM system (MS Dyanmics).
- Weekly operational meetings with customers.
- Weekly, monthly and bi-monthly meetings with clients (Target 8 calls per week/ CBR's & QBR's).
- Facilitate operational meetings between client and DSV operational controllers.
- Identify opportunities for extension business growth/insurance/customs consultancy.
- Keep Records on Microsoft Dynamics up to date with all meetings, leads, opportunities and client contact information.
- Compiling monthly management reports and presenting to customers monthly
- Manager customer statements and overdues, as well as actively working with operations and finance to solve any invoice queries the customer may have.
- Maintaining and updating rate profiles
- Manage and resolve CSP surveys and feedback.
- Present opportunities for additional revenue and business growth within your designated customer portfolio.
- Managing the debtors with the client for queries, payments and payment terms.
- Customer dinners and general entertainment as and when required.
- Manage customer tenders and RFQ's ensuring DSV re-secure existing business and gain additional lanes where possible.
- Manage and assist with ISV's.
- Manage quarterly ROIC with feedback and engage in negotiations with customers where increases are required.
- Manage annual price increase process.