Technical Writer

Mews

  • Barcelona
  • Permanente
  • Tiempo completo
  • Hace 29 días
We are looking for a Technical Writer to join our Product Content team, helping us create outstanding product documentation and guides for all Mews products and features. The ideal candidate will bring demonstrable skills, knowledge, experience and curiosity to the team, collaborating with technical writers to supplement existing product guides and working with Product Teams, Knowledge Management, and Customer Support to solve customer issues by creating and publishing improved product and process documentation.Responsibilities:
  • Write outstanding product guides and documentation
  • Provide measurable results for Customer Support, cutting down on the number of help requests by creating usable, result-driven documents
  • Review, organize and strategize existing product guides, suggesting useful improvements
  • Supplement documentation with screenshots and short videos
  • Work with cross-functional teams in an agile environment
  • Use data to demonstrate the business impact of your content
Requirements:
  • Native English speaker or equivalent
  • Minimum 3+ years' experience in technical writing and/or content marketing related to technology
  • Advanced facility in writing and proofreading content related to technology
  • Excellent communication skills
  • Ability to collaborate effectively and accept constructive criticism
  • Ability to interview Customer Support and customers to gather feedback on product documentation

Mews