Customer Relations Consultant
PHS
- Caerphilly
- Permanent
- Full-time
- Doing a role that you really enjoy – listening to customers and resolving their queries
- The satisfaction of retaining customer’s loyal business
- Bonuses for successful customer retention
- No evening or weekend working
- Great full-time hours 9am – 5pm Monday to Friday
- Making calls to customers that are thinking of cancelling services, to understand their full requirements with the mission of “1st time resolution” and retaining / saving their valued custom with us.
- Providing excellent customer service every time, being proactive in solving issues and supporting internal and external customers.
- Achieving / exceeding targets that include quality, amount of saved business, cancellation rates and attendance.
- To be able to successfully negotiate with customers, promoting the benefits of services and potentially re-assessing prices where appropriate.
- To recognise and enforce where appropriate, any breach of contract terms, or negotiate an acceptable contribution in the case of an early termination of contract.
- Recognising the root causes of issues to consistently improve the customer experience.
- Great customer focus, with excellent listening and problem-solving skills
- Excellent organisation skills, with the ability to work well in a time-focused environment
- High morals, someone who is reliable, honest and has resilience and integrity
- Exceptional communication skills, always polite and able to negotiate effectively
- Experience in a similar customer retentions role would be advantageous
- A good salary of £22,250 p.a. (36.25 hours a week) and excellent earning potential through bonuses
- No weekend or evening working – great hours Monday to Friday
- Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com
- Further savings with our phs Direct Online shop
- Free Parking on-site so no parking costs
- Excellent careers opportunities
- Accredited ILM training through external and in-house training
- Flexible training scheme
- Apprenticeship opportunities
- Hybrid working after 6 months
- 23 days holiday plus bank holidays
- Buy / Sell holiday scheme
- Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…