Customer Success Manager - Remote, Guadalajara MX

Baja Nearshore

Guadalajara, Jal.
Permanente
Tiempo completo

Hace 1 mes
Postúlese fácilmente

Job Summary:We're seeking a Customer Success Manager with expertise in Account Management to empower clients to maximize ROI using our client's software suite. The ideal candidate will manage portfolios of $1M+ ARR, focusing on retention and upselling. Key responsibilities include creating success plans, fostering strong relationships, driving satisfaction and loyalty, and quantifying and communicating value. Requirements include 3+ years in Customer Success or related roles, exceptional communication skills, and the ability to navigate ambiguity. Additional perks include flexible work environment, wellness benefits, and learning stipends.Responsibilities:- Develop and execute customer success plans- Build and maintain strong customer relationships- Drive customer satisfaction and loyalty- Maximize customer value and ROI- Ensure service excellence and compliance- Define and communicate customer outcomes- Collaborate across teams for successRequirements:- 3+ years in Customer Success or related roles- Bachelors degree in Business, Marketing, or Communications- Exceptional communication and project management skills- Ability to inspire and guide customers and teams- Comfortable with ambiguity and problem-solving- Familiarity with digital content creation toolsBenefits & Perks:

$500 One-time Work Equipment/Home Office Stipend upon joining
$500 Yearly Health Insurance Stipend after the 3-Month Probation Period
$500 One-time Learning & Development Stipend upon joining
Unlimited Paid Time Off
Flexible/hybrid work environment
2 Wellness Days per year to take time off and focus on rest and mental health
Monthly Company Game Day
Annual Company and Regional Off-sites

Baja Nearshore