CSS Manager, India
Corning
- Gurgaon, Haryana
- Permanent
- Full-time
- Trusted products that accelerate drug discovery, development, and delivery to save lives
- Damage-resistant cover glass to enhance the devices that keep us connected
- Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
- Precision glass for advanced displays to deliver richer experiences
- Auto glass and ceramics to drive cleaner, safer, and smarter transportation
- Day-to-day operations management to ensure processes are delivered in a controlled manner for the services in scope of the team
- Business partnership management – ensure objectives, processes and action plans aligned with business partners and stakeholders
- Team’s productivity – allocate team talent and capacity properly to support business initiatives
- Ensuring high Team moral and engagement
- Works with the regional CRMs to align team’s objective with business prioritieson customer engagement area
- Supports the execution of optimization and operationalization activities.
o Identifies in cooperation with the respective local team opportunities for process and continuous improvement to deliver measurable process efficiencies and effectiveness
o Collaborates with Global Ops to leverage operation’s best practices for the newly integrated processes
o Collaborates with regional Ops team to migrate rest of Asia core services to India
o Collaborates with international Finance team in process migrations from respective countries to India.
o Leading digitalization & process automation initiatives
o Ensure trade compliance of entity
- Works with the regional CRMs on customer engagement area
- Develops team’s talent and career pipeline
- Develops core metrics for COE team and entity finance support teamLegacy Services, including:
o Audit Ratings / Improved controls
o Process Improvements / effectiveness
o Transactions per FTE / incremental absorption
o Cost per transaction, spending analysisRequired Education and Experience:
- Bachelor’s degree required
- CA or any other equivalent degree
- knowledge of finance / accounting processes
- Experience of managing international teams
- Experience of Shares services
- Ability to grow a team and develop individuals
- Problem solving, analytical skills
- Initiative and effectively manages self and team through a fast-paced environment
- Ability to prioritize work to meet deliverables/timelines in an effective manner
- Motivation skill – makes each individual feel his/her work is important
Strong organization skills, process rigor, attention to detail, responsive
Digital transformation and implementation experience
Understanding of Shared Services operations
Process improvement experience / Green Belt certificateSoft Skills
- Inclusive leadership skills
o Identify “Insider” & “outsider” dynamics
o Practice & model inclusive teaming & leadership
o Influence our culture
- Customer Focus
o Establishes and maintains effective relationships with customers.
- Presentation Skills
- Peer Relationships/Collaboration
o Easily gains trust and support of peers.
o Encourages collaboration.