Customer Service Representative
The Cigna Group
- Kuala Lumpur
- Permanent
- Full-time
- Receives requests by mail, telephone, live chat or in person regarding insurance claims/policies.
- Responds to inquiries from policy holders, brokers, providers and/or others for information and assistance.
- Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
- Mails or routes claim forms and supporting documentation to various units for final processing.
- Position requires excellent interpersonal skills, ability to understand and interpret policy provisions.
- Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
- May seek assistance with complex customer services issues.