Customer Service Representative

• To assist the candidate with all aspects of the testing process from registration to test delivery
• To interface between candidates, clients and test sites in a professional and efficient manner
• Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures
• Achieve and maintain all key quality and productivity metrics
• Escalate unresolved candidate grievances to designated departments for further investigation.
• To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
• To ensure excellent reliability with minimal unplanned absences as per company guidelines
• To attend required training to continually learn knowledge of practices, procedures, policies and clients.
• To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
• To meet agreed objectives enabling the corporate objectives to be achieved
• Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

• Minimum SPM with 1 year of relevant working experience.
• Excellent command of spoken and written English
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical thinker with attention to detail.
• Data entry, spelling, grammar and proofreading skills required.
• Ability to work in both a team environment and autonomously
• Minimum typing speed of 25 words per minute
• Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
• Demonstrate high degree of integrity and confidentiality
• Applicants should be willing to be based in Kuala Lumpur

Prometric