Hotel Waiter / Waitress Job at Stay & Homely Limited

• We are currently seeking an experienced and dedicated Hotel Waiter / Waitress to join our team in the hotel and hospitality industry.
• The ideal candidate for this position will have a minimum of 2 years of relevant experience in a 5 - star hotel environment, along with the necessary educational qualifications.
• The Hotel Waiter / Waitress will be responsible for providing exceptional customer service to guests in the dining areas, ensuring their satisfaction and enhancing their overall dining experience.

• Greet guests warmly and create a welcoming atmosphere in the dining areas.
• Escort guests to their tables, provide menus, and assist in seating arrangements.
• Monitor guest satisfaction and promptly address any concerns or issues.
• Maintain a clean and organized dining area, including clearing tables and resetting them for the next guests.
• Collaborate with kitchen and bar staff to ensure smooth coordination and timely service.
• Follow all health, safety, and hygiene protocols to maintain a safe and clean dining environment.
• Take accurate food and beverage orders from guests and ensure their timely delivery.
• Make recommendations from the menu and provide information about any specials or promotions.
• Ensure proper table setup, including clean linens, cutlery, glassware, and table decorations.
• Serve food and beverages to guests, following established service standards and etiquette.
• Handle guest payments, process transactions accurately, and provide receipts when necessary.
• Assist in other areas of the hotel, such as banquets or room service, as needed.

• A minimum of 2 years of experience as a waiter / waitress within a 5 - star hotel or luxury hospitality environment.
• Relevant educational qualifications in Hotel Management / Hospitality, or a related field.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Knowledge of POS (Point of Sale) systems and experience handling cash transactions.
• Strong knowledge of food and beverage service procedures, including proper table setup, order taking, and serving techniques.
• Familiarity with various cuisines, menu items, and beverage offerings.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
• Exceptional customer service skills, with a focus on anticipating and fulfilling guest needs.

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