Inside Sales Account Manager
Aptean
- Alpharetta, GA
- Permanent
- Full-time
- Manage relationships with assigned customers, ensuring good communication and high customer retention.
- Drive revenue through consistent achievement of individual and team quotas.
- Use telephone & other IT tools to remotely interface with customers.
- Build a steady pipeline of new opportunities and close additional business.
- Gain access to decision makers & perform a comprehensive needs analysis.
- Deliver a consistent and clear proposition message on Aptean’s products and services to increase customer’s level of interest.
- Manage a revenue and bookings quota and participate in frequent forecast reviews of assigned territory.
- Operate according to Aptean Account Management processes, including:
- Creation and use of Account Plans
- Creation and on-going maintenance of portfolio segmentation for each product line
- Designation of ‘At Risk’ customers and leading the internal and external efforts to retain those customers
- Attainment of quarterly Maintenance Renewal targets
- Maintain rolling twelve-month forecast in Aptean’s sales forecasting tool
- Handle client inquiries concerning Aptean’s products, feature sets, functionality, and pricing.
- Provide online product demonstrations.
- Build and maintain product and industry knowledge.
- Attend scheduled training sessions on new products, services, pricing, procedures, etc.
- Self-motivated, high energy, dynamic inside sales and online presence
- Ability to drive sales, negotiate agreements, manage customers and handle objections.
- Experience in outbound lead generation/business development
- Must be motivated and goal oriented with the ability to maintain a high level of collaboration across geographically diverse teams.
- Must have enthusiasm, excellent speaking voice and proven telephone skills.
- Mature and confident team player with the ability to work under pressure.
- Experience with CRM solution, preferably Salesforce
- Excellent organizational and follow up skills, problem solving and analytical skills.
- Possesses a high degree of honesty, integrity, and ability to maintain confidentiality.
- Good decision-making ability and negotiation skills
- Working knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook