Customer Order Specialist with German

• Managing incoming customer orders (systems, options and upgrades), overseeing and coordinating the process to complete and correct the order information until the order is ready to be booked
• Handling quotation process (preparing offers details, verifying price data, preparing documents for customers)
• Pro-active collaboration with the Account Managers, Project Managers, Product Managers and other stakeholders until the cases are completed and prepared for further processing in the Supply Chain team
• Ensure that all parts of a customer orders (from factories and 3rd party suppliers) are correctly listed on the order
• Collect missing information from the specialists in the sales organization
• Ensure timely hand-over of the cases to order management according to the agreed policy
• Provide support with further standardizing and documenting the way of working within the sales support team

• Minimum 2 years of experience in matrix organization, within Supply Chain, Master Data, Sales Support/Operations, Customer Service or Finance
• You have good communication skills and ability to cooperate with multiple functions to deliver results
• You have the ability to prioritize your work and attention to detail
• You are proficient in Germand and English languages (B2 or higher)
• You have knowledge of SAP or ther ERP and Salesforce (would be an advantage)

• Hybrid model of working
• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

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Philips