Director of Compliance

• Understands and ensures compliance with all federal, state, and local government regulations, codes, laws, and those of HUD, DHCR, HFA, USDA or other governing agencies, in addition to company practices, policies and procedures.
• Maintains working knowledge of and cooperates with area or municipal associations regarding ordinances and restrictions.
• Prepares rent increase documentation for submission to regulatory agencies.
• Prepares energy Conservation Plans with NYSERDA for submission to appropriate agencies.
• Oversees full compliance of files and maintenance according to regulations at all sites.
• Reviews and approves initial/move in certification for all affordable sites to ensure full compliance in conjunction with Compliance Team.
• Works closely with regional managers to review and finalize approval for all first-year tax credit development certifications.
• Meets with DHCR, HUD, USDA, Investors and Auditors to organize property audits.
• Understands and ensures compliance with all federal, state, and local government regulations, codes, laws, and those of HUD, DHCR, HFA, USDA, OSHA, and any other governing agencies.
• Assists Property Managers with the preparation of administrative documents for REAC, DHCR, HUD, USDA, Investors and Auditors.
• Proficient use of compliance software such as One Site is required.
• Reinforces compliance of all human resources policies with staff.
• Accurately and comprehensively conveys all reports and recommends appropriate strategies and adjustments at regular corporate meetings.
• Assists with developing CPM policies and procedures that align with compliance and company standards.
• Provides additional property management software support as an administrative user.
• Acts with the upmost level of integrity and maintains ethical decision-making at all times.

• Prepares administrative documentation for and attends management occupancy reviews, REAC’s and tax credit reviews annually at affordable sites.
• Finalizes documentation for tax credit file audit submissions prior to delivery.
• Prepares and assists with responses to internal and external audits and file reviews.
• Completes internal audit of site management functions to include a general overview of policies and procedures for property management (maintenance, receivables, documentation, and basic financial review).

• Encourages and facilitates training for staff including safety, emergency procedures and other job-related development opportunities in collaboration with Human Resources and Director of Training.
• Oversees use of Property Management Software - ensures proper use and training as needed.
• Ensures thorough, accurate, up-to-date and ethical training of all compliance staff.

• Maintains a professional office atmosphere to ensure all residents and prospective residents feel welcome. Maintains a positive customer service attitude; including but not limited to being pleasant, professional, respectful and responsive to residents, prospective residents, vendors, contractors, and all staff.
• Ensures timely and accurate communication with executive leadership team and supervisors regarding all phases of property operation and significant changes or problems.
• Effectively, respectfully, and professionally partners with all staff at all times.
• Ensures timely communication with appropriate staff regarding all phases of property operation and significant changes or problems and keeps organized records of such.

• Models leadership and leads by example.
• Is committed to ongoing principles of creating diverse, equitable and inclusive strategies when selecting our employees, collaborating with partners, and engaging with tenants.
• Supervises Compliance Team.
• Implements strategic growth plan and hires new staff in coordination with Human Resources.
• Reinforces Human Resources policies with staff.
• Successfully onboards new staff members as outlined in Onboarding Procedure.
• Encourages and facilitates training for staff including safety, emergency procedures and other job-related development opportunities.
• Effectively performs and documents appropriate staff evaluations; is dedicated to assisting employees in managing their careers and reaching their professional goals through promotion and transfer opportunities by discussing job performance and objectives on a frequent and ongoing basis.

• Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires ability to problem-solve; requires a high level of organizational and prioritization skills.
• Requires ability to maintain confidentiality of information received.
• Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.
• Ability to lift up to 25 pounds.

• Associate degree from an accredited college or equivalent Real Estate education.
• Accredited Resident Manager (ARM) or Certified Property Manager (CPM) must be obtained within five years of employment.
• Additional requirements for Affordable Site Management.
• Must be a Certified Occupancy Specialist (COS).
• Must have C3P Tax Credit and LIHTC certification.
• Must have STAR certification.

• Commitment to the Company’s mission, values and culture.
• Must be willing to contribute to harmonious and professional workplace environment, in which all individuals are treated with respect, supporting and upholding our zero-tolerance policy for harassment, discrimination, retaliation, or other prohibited conduct while concurrently acting with integrity in all situations.
• Must have knowledge of financial operations and budgeting.
• Must have excellent interpersonal, organizational, time management, conflict resolution and verbal and written communication skills.
• Must be computer proficient in Microsoft Office and have the ability to effectively navigate the Internet.
• Must be able to manage a flexible schedule and remain available for property emergencies.
• Regular travel between local residential sites required. Out-of-the-area travel to residential sites, as necessary.
• Must possess a valid driver’s license and New York State motor vehicle insurance.
• Required use of a personal cell phone.
• Performs other duties as assigned while reinforcing company mission, values and culture at all times verbally as well as behaviorally.

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