General Manager
Gold's Gym
- Vancouver, BC
- Permanent
- Full-time
- Assume responsibility to ensure all departments are meeting targets (sales, personal training, customer service representatives, etc.)
- Meet and exceed team sales quota by monitoring sales KPIs, forecasting, fine-tuning sales processes, and ensuring consistency of sales metrics among the team
- Inspire and grow your team through leading by examples and building a positive team spirit
- Develop, implement and monitor team member succession planning to help develop team members
- Provide exceptional leadership and manage and grow an effective sales team
- Develop, build and acquire new corporate accounts to increase revenue for the club
- Draft and submit sales and operation reports to upper management as required
- Work closely with all functional teams (human resources, operations, personal training, marketing, finance, customer service, etc.) as a key contributor to the company’s overall success and profitability
- Participate in events to generate new sales, such as trade shows, open houses, member appreciation nights, etc.)
- Deliver financial results by creating a positive and supportive environment, setting standards in customer service and staff training and development
- Able to self organize with a strong attention to detail, work within budgets, have a responsibility for timelines and be able to think creatively to drive sales initiatives to the club
- Recognize potential and create staff development plans for employees based on career aspirations and address poor performance; initiate and administer performance improvement action plans and/or corrective action as necessary
- Delegate effectively by assigning and overseeing completion of all club responsibilities through the work of others
- Generate sales through providing guests with tours of the facility, business to business outreach, referrals from members, and promoting the facility by distributing guest passes to prospective members
- Resolve escalate customer complaints in a professional, respectful manner;
- Educate and empower your team to resolve customer concerns in the moment.
- Be active in the community by organizing events regularly, connecting with other local businesses to support healthy relationships and marketing opportunities.
- Monitors and adjusts schedules to maximize employee productivity, obtain payroll goals and cover key business hours/peak days
- Prepare, audit and submit payroll to corporate office in a timely manner
- Strong leadership skills, with ability to motivate and influence people
- Detailed understanding of sales processes and a proven track record of achieving sustainable, profitable business result
- College or University degree preferred, with minimum two (2) years professional experience
- Experience in the health and wellness industry is preferred
- Competent in performance metrics including revenue, budgeting, inventory, payroll, cost controls and facility maintenance
- Ability to multi-task and perform calmly in a fast paced environment
- Strong administrative skills including payroll, scheduling, ordering inventory, and report generating
- Positive, rewarding, and collaborative team environment
- Competitive compensation
- Complimentary club membership
- Discount on Gold’s Gym products and services