What You'll Do -The CX Consulting Engineer (CE) role is a technical consulting specialist that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco's fastest growing teams -Work with customers to plan, design, configure and / or diagnose Cisco's suite of products, services and solutions to accelerate customer outcomes -Assist customers with integration and implementation of tools, systems and service assurance -Support presale activities and translate business requirements into solution design -Build customer simulations in test labs to resolve/validate complex problems and compatibility issues -Build and deliver customer collateral, portals, documentation and knowledge transfer -Align technical work to customer business outcomes -Drive customer technology transitions, influencing solution architectures and services -Align with and support company policies and processes and use relevant tools to effectively implement the role and support Professional Services' strategies and goals -Individual contributor Who you'll work with -The CX Consulting Engineer (CE) works with customers from varying industries along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy / deployment / optimization of Cisco services and solutions. -Who You Are -You will have shown experience and knowledge of Routing & Switching (OSPF, BGP, IS-IS, MPLS and VxLAN EVPN). Also you will have some demonstrable experience and knowledge of Data Centre migrations applying Cisco technologies (ACI, HyperFlex). You will have a solid ability to work independently as well as within a full team of multi-functional resources, with a customer obsessed mentality and a strong grasp of relevant success stories, customer metrics, and standard methodologies to drive outstanding outcomes. -Expertise -Typically requires BSc Computer Science or equivalent plus demonstrable years of relevant work experience. Degree strongly preferred -CCNA, CCNP or equivalent relevant certification desired -Demonstrable knowledge of software programmability, automation, orchestration and / or virtualization -Excellent written and verbal communication, interpersonal and presentation skills -Ability to function in ambiguous circumstances. Possesses customer consulting skills including ability to establish relationships with customers, engineers, managers level & above -Demonstrate understanding of broad range of technologies and delivery methods. Why Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box! But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
