Technical Manager
Incedo
- México Palo Alto, CA
- Permanente
- Tiempo completo
from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep
technology and domain experts, and global teams. Incedo University, our learning platform, provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager, a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by
- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology
The SolarWinds Administrator will use SolarWinds and other tools to proactively alert and address potential issues and assist in the troubleshooting process. Additionally, the SolarWinds Administrator will also apply proven communication, analytical and problem-solving skills to help, identify, communicate, and resolve issues in order to maximize availability of system resources; Make recommendations on System enhancements for optimization based on best practices; Respond to customer requirements and ensure that customer needs are being met in a timely fashion; Provide day-to-day support to customers on the Systems, including incident reporting and management.Roles and Responsibilities:
- Assist with planning and administering changes to the SolarWinds IT infrastructure management platform to ensure the application is effective - including coordinating adding /removing infrastructure into the monitoring tool, SolarWinds updates, upgrades, patching and module implementation.
- Set up custom thresholds and alerts in SolarWinds for each category of object on the network.
- Create relevant groups and special fields for objects in SolarWinds to properly sort and categorize objects and alerts.
- Maintain the list of objects in SolarWinds using embedded tools, as well as custom scripts to collect information from the network; mitigating all changes to the node list.
- Set up "single pane of glass" pages for the appropriate IT groups in SolarWinds, with relevant reports of all items they need monitored. This can be the first page every tech sees every morning reporting on everything that affects their work.
- Expect to be called upon to analyze and interpret traffic and utilization of services on network connections.
- Provide IT groups with the best reports and utilities to monitor their network objects.
- Create and modify SolarWinds user accounts with proper permissions.
- Update relevant fields in SolarWinds that need manual input. (vendor, IT contact, application support contacts, business leads, warranties, etc.
- Fully document the current monitoring environment including diagrams, SOP documentation, and user guides.
- Participate in disaster recovery exercises, pre-production certification testing and troubleshooting events is expected.
- Provide on-call support as well as scheduling and attendance for maintenance windows on nights and weekends as needed.
- Relevant experience of 8-10 years
- Experience engineering/administering a wide variety of server infrastructures.
- Experience administering / deploying infrastructure devices such as servers, switches, routers, firewalls, UPS.
- Experience with SNMPv3 network management tools, security management tools, traffic analysis tools, including NetFlow and NetFlow collectors, network management tools, Cisco Prime Infrastructure, Cloud Watch, ServiceNow, MRTG, Fluke, SPAN
- Experience in NPM, NCM, SAM and NTA Modules.
- Knowledge of Cisco routers and switches, Palo Alto networking devices, SPLUNK, and VMWare.
- Knowledge of capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals.
- Demonstrated leadership capabilities.