Sr Customer Success Manager
Dynatrace
- Lima Callao
- Permanente
- Tiempo completo
- Accelerate customer adoption of Dynatrace product portfolio through relationship management, success planning and value realization.
- Own renewal strategy and subsequent on time renewal of subscription(s)
- Build Dynatrace brand awareness and loyalty
- Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
- Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
- Defend against the competition
- Collaborate on account activities with cross-functional account team
- Identify strategic, new business growth opportunities
- Leverage relationships to aid in the building of reference accounts/contacts
- Act as customer advocate and liaison to become a trusted advisor
- Travel as required
- Bachelor's degree in Business, Administration, Engineering, Sales or equivalent work experience
- 2-3 years relevant experience in customer success, account management, or similar field
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners
- Excellent verbal, written and interpersonal communication skills
- Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition
- Highly motivated, energetic and committed to getting results
- Ability to develop strong relationships with the user/customer/internal communities
- Understanding of Internet, web, and mobile applications; knowledge of HTTP, HTML, JavaScript etc.