Front Desk/Receptionist - Premium Laser Tattoo Removal Studio
NAAMA
- New York City, NY
- Permanent
- Full-time
As Front of House at NAAMA you will be a familiar, friendly, and trustworthy face to all those who arrive at our flagship studio in the heart of Marylebone, Central London. You’ll have the opportunity to offer a world class customer experience to all clients from TV personalities & footballers to our Second Chances & Charity referral clients.Reporting to Studio Operations Lead you will be an integral part of our outstanding studio team (check out our reviews!); working closely with expert Treatment Consultants, Studio Photographer, Studio Supervisor and Clinical Lead to ensure a bespoke, premium experience for all. With the opportunity to interact and liaise with members from brand, finance, and R&D teams across NAAMA and Light sense this role is more dynamic than your typical Front of House role in an aesthetics/ beauty clinic.Key objectives of the role:
- Provide excellent client service through building trust with the client.
- Maintaining high client retention.
- Upselling packages and skin care.
- Ensuring payments are recorded meticulously.
- Premium CRM: Offering pre-treatment and aftercare advice to clients and explaining our ground-breaking Light sense technology.
- Process and record client payments providing insight into package and pricing options.
- Responsible for maintaining a relaxed environment and ensuring the space is organised including restocking of refreshments and other consumables.
- Feedback to the wider team on friction points or improvement that can be made to the customer experience.
- Assist at open-evenings and other company events where needed.
- Adhere to GDPR guidelines to protect client information.
- A minimum 2:1 Degree or equivalent
- Previous experience in a customer facing environment or CRM is preferred but not required.
- Excellent verbal and written communication skills with the confidence to interact with clients in the studio.
- Excellent organisational skills with the and the ability to multitask in a fast-paced environment.
- Basic knowledge of computer systems such as Microsoft Excel and Word.
- Experience taking payments and ensuring this is recorded correctly.
- Ability to work well as part of a team.
- Ability to work evenings till 8pm and weekends.
- You are a natural in customer facing environments.
- You are optimistic, motivated and bring a friendly and positive energy to your work environment.
- You have an interest in the tattoo & aesthetics world
- You are pragmatic and propose solutions to problems.
- You are a team player and enjoy rolling up your sleeves and getting involved in all aspects of a start-up business.
- Competitive salary & commission
- Based in our flagship Studio in Marylebone, Central London.
- A no-ego's work environment where you will have the opportunity to make a genuine impact on an exciting start-up.
- Regular interaction with central teams through brand days and socials.