Guest Services Manager

• Attend to guest's requests and complaints
• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
• Coordinate with Security with regards to any criminal act within the hotel or suspicious guests
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department
• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives
• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc
• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
• Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager
• Take charge during emergency until General Manager and Hotel Manager arrives

Mandarin Oriental