Manager – Bancassurance at Jubilee Insurance

• Execute the Bancassurance strategy to align with overall business objectives, identifying potential partner banks and financial institutions.
• Continuously assess and improve Bancassurance processes to enhance efficiency and customer experience.
• Drive operational excellence by setting clear goals, monitoring performance, and implementing improvement initiatives.
• Analyze Bancassurance sales data to identify trends and opportunities for improvement.
• Conduct customer needs analysis to recommend suitable life insurance solutions.

• Bancassurance Partnerships. Establish and manage partnerships with banks and financial institutions to promote life insurance products.
• Sales and Revenue Generation. Drive life insurance sales through the Bancassurance channel, setting sales targets and developing sales plans.
• Market Intelligence. Monitor market trends and competitor offerings in the Bancassurance sector.
• Product and Sales Training. Coordinate with product development and training teams to equip bank staff with the necessary knowledge and skills to effectively promote life insurance products.
• Sales Reporting and Analysis. Prepare regular sales reports, track key performance indicators (KPIs), and provide insights to the senior management. Utilize data-driven analysis to inform strategic decisions.
• Ensure a customer-centric approach in all Bancassurance interactions. Work to enhance the customer experience and address customer feedback and concerns promptly.
• Ensure compliance with insurance regulations and internal policies.
• Manage allocated Bancassurance retail portfolio to meet retention targets and increase premium and lives volume.
• Cultivate and manage productive partnerships with partner banks and financial institutions.
• Promote life insurance products and services to bank clients. Leverage the bank’s customer base and referral network to generate leads and close life insurance sales.
• Implement Customer service journeys and put in place an annual customer touch point for each client and ensure that this is adhered to, and records maintained.

• Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

• Lead and manage a team of senior bancassurance officers, providing guidance, coaching, and performance feedback.
• Fostering a corporate culture that promotes ethical practices and good retail citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization’s objectives.
• Monitor team performance, track progress against targets, and provide regular reports to senior management.
• Conduct regular team meetings and training sessions to enhance skills and knowledge related to claims handling and industry trends.
• Building relevant departmental capacity to deliver on strategy by leading, guiding, directing, and evaluating the work of the team.
• Building the team capabilities and ensuring adequate succession planning within the department.

• Strategic thinking and business acumen for identifying growth opportunities.
• Excellent communication and negotiation abilities.
• Sales-driven and target-oriented mindset.
• Customer-centric approach and empathy.
• Financial acumen and understanding of life insurance products.
• Excellent data skills, Report writing and Presentational skills.
• Excellent leadership and team management skills to lead the bancassurance team.
• Strong relationship-building and negotiation abilities for managing external partnerships.
• Analytical mindset for data-driven decision-making and performance evaluation.
• Customer-centric approach, focusing on enhancing customer experiences.

• Bachelor's degree in insurance, Finance, Business or any other related course
• Diploma in Insurance qualification will be an added advantage.
• LOMA/CII/IIK Qualification will be an added advantage.
• Minimum 3-5 years' experience in a similar role
• Proven track record in sales and relationship management, preferably in the bancassurance or insurance sector.
• Proven track record of successfully implementing strategic initiatives and driving process improvements.

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