Intake Officer
Medibank
- Adelaide, SA
- Permanent
- Full-time
- Act as the first point of customer contact and response for new and existing clients and families, referrer enquiries, general phone enquiries and service enquiries.
- Receive, document and escalate concerns raised by clients, referrers, providers or other stakeholders for timely follow up action.
- Ensure referrer, client and provider database is up- to date with client
- Deal promptly with queries
- Process referrals provided by Local Health Networks (LHN's), Hospitals, General Practitioners (GP), Nurse Practitioners (NP) and Residential Aged Care Facilities (RACF) and update relevant systems and provide responses within expected timeframes/KPI's.
- Other administrative duties relating to client service delivery or VCC activity as requested.