AML & RG Specialist MGA

Kindred Group

Malta Island
Permanent
Full-time

13 days ago

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with a hybrid working model which allows flexibility between working from home and enjoying our superb office facilities.The role
The mission of Player Sustainability is to promote a companywide “Build on Trust” and Sustainability priority culture and to ensure Kindred Group proactively designs and runs its operations on the basis of the mandatory requirements and standards to create a safe user experience and a reputable business, thereby generating sustainable recurring net revenue.You will be part of a team of experts who identify and action on concerning behavior with the aim of ensuring a sustainable customer base. You will develop the skills and expertise to ensure all cases are handled with high quality and in accordance with market regulations.What you will do

Identify and action customer compliance risk, and act according to documented processes with regards to account actioning, document requests and additional checks required
Conduct customer risk assessments, including checks on customers' source of wealth, and take appropriate action to ensure that the customer maintains a sustainable level of spending
Investigate customers detected on our RG and AML models, and take appropriate actions as per established processes - escalating to relevant Governance teams when appropriate
Ensure you are aware of any regulatory or market changes affecting your function, and that any casework is handled in compliance with regulatory standards and requirements
Liaise with external teams (i.e. Customer Service) and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution
Challenge established processes and drive initiatives to improve ways of working
Provide training and support to new starters in the team or members from other teams/departments when necessary
Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations
Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
Perform ad-hoc tasks as required by management
Working hours 8:00am - 16:00pm any 5 days per week, Monday to Sunday

Your experience

Customer-centric decision making
Excellent written and verbal communication skills in English
Strong problem-solving and analytical thinking skills
Open to giving and receiving constructive feedback
Good knowledge of Responsible Gaming, AML, and the igaming industry as a whole
Keen to share knowledge and help others grow
Team player
Reliable and self-motivated
Leads by example

Our Way Of WorkingOur world is hybrid.A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.Application ProcessClick on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.DetailsWork Location Type:HybridOffice:Type of Employment:Full Time PermanentReference Number:LCR0472LocationLoading...Close mapLocationMaltaThe Centre Pjazza Tigné, Tigné Point, Tigne Point, Sliema, Malta, TPO 0001Loading...Loading...BenefitsWell-being allowanceLearning and development opportunitiesInclusion networksCharity daysLong service awardsSocial events and activitesPrivate medical insuranceLife assurance and income protectionEmployee Assistance ProgrammePensionMeet the recruiterSofia Ferreirasofia.ferreira@kindredgroup.comShare this pageLoadingSimilar JobsKindred Group plc is registered in Malta with company number C-39017.Registered office: c/o Camilleri Preziosi, Level 2, Valletta Buildings, South Street, Valletta VLT 1103, Malta.

Kindred Group

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