Student Services AssistantReference number: JR246508Location: LondonWorking pattern: Full Time, 37.5 hours per weekContract Type: PermanetNumber of roles: 1Salary: £27,000 per annum pro rataWe are looking for a Student Services Assistant to join our team.We are looking for somebody with a passion for customer service to join our team as a Student Services Assistant, on a fixed term basis over our busiest May-September period. You'll be assisting and working alongside the school team, taking care of all general customer service queries, student finance and day-to-day student administration. In summary, you'll help students have an excellent Kaplan experience.This is an excellent opportunity for someone who may be currently working as a Customer Service Assistant, who is looking to expand their skills and build their career with an industry leader.A detailed job description can be viewed . If the link does not work for you, please copy and paste the following URL into your web browser: .What you'll bring to the roleExperience in administration work (preferably in an ELT environment).Experience in working in a customer-facing environment.Ability to deal with and resolve a high volume of queries efficiently.Ability to find and present solutions.Ability to relate to and build rapport with international students.Ability to use initiative and make decisions when required.Ability to work effectively on an individual basis and as a member of a team.Ability to manage and implement change.What we doEvery year, (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.What we offerAs well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:28 days annual leave*Big discounts on Kaplan courses for you and your family24/7 confidential helpline providing counselling and other support servicesCompany pension contributionsMaternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levelsMedicash Health Cash Plan*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.How to applyTo apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 25th April 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.Application SupportIf you require support completing the application or wish to talk to someone about the role, please email the Recruitment TeamDisability Confident Scheme and Reasonable AdjustmentsAt Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
