Project Manager UK
Khoros
- London
- £55,000-60,000 per year
- Permanent
- Full-time
- Manage multiple, parallel software deployment projects for diamond tier customers
- Coordinate and manage internal and external resources, both technical (consultants, production operations) and non-technical (product experts, user interface consultants, designers)
- Work with customers on the definition and execution of their overall project plans
- Willingness to work in undefined territory with customers as we shape a roadmap together
- Manage the client relationship and set customer expectations during project implementations
- Identify account expansion opportunities and support Sales to close them
- Follow Khoros Project Implementation Methodology and PMO Guidance
- Document functional and technical specifications of proposed solutions
- Create Statements of Work for projects, and change requests as needed
- Build Change Management frameworks to contribute to PMO best practices and evolution
- Contribute to constant improvement of Khoros project management practices
- Coordinate training and mentorship for the customers' team
- Learn, develop, and share best practices
- Bachelor's degree from an accredited university
- 5+ years of hands-on project management experience at a software product company or consulting firm, with at least three years managing projects in consumer facing web applications (web sites, social interaction sites, support sites, etc)
- Experience managing fixed fee, T&M, and milestone-based projects with budgets exceeding $200k
- Foundational understanding of PMI's Project Management Framework and language
- Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
- Proven track record managing multiple parallel projects (with team size of 5+ members) in a software development and/or project management environment where the customer is an external buyer (no internal IT projects)
- Experience scoping and estimating project efforts
- Demonstration of use and understanding of project control KPIs
- Excellent problem solving skills
- Experience within the social media technology landscape
- Experience with Digital Contact Centers
- Strong flair for technology and technology solutions
- Mastery of the English language (written and spoken)
- Experience with SmartSheet, Salesforce, Google Apps
- Experience with Prince2
- Experience with 3rd party platform integrations (e.g. Salesforce) - Good to have, not a must
- Familiarity with Rest API, basic HTML/CSS, JavaScript
- Experience with SaaS-based social customer experience platforms
- Moderation and/or Management of online communities
- Additional languages
- PMP certification
- Certified Agile Scrum Master