Concierge Supervisor

Hopewell Hotel (Wanchai) Management Limited

  • 灣仔區灣仔
  • 長期
  • 全職
  • 17天前
About Hopewell Hotel
Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel will be one of the largest 5-star hotels in Hong Kong when it welcomes guests in 2024.Home to the largest park in Wan Chai, this new hotel will provide 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, and more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our pre-opening team members.Responsibilities:
  • Provide best of care and services to guests and patrons of the hotel
  • Work alongside with all teams to ensure an exceptional guest journey from pre-arrival and during the stay, to departure and post-departure
  • Responsible for the smooth handles of luggage and initial guest contact at the airport
  • Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the establishment
  • Foster quality customer services and enhance relationship with customers by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices, reply to tenants promptly
  • Perform any ad hoc duties as assigned by the superiors
Requirements:
  • Minimum of 2 years experience in Concierge operation or related working experiences in customer service
  • Passionate and service oriented
  • Good communications skills and telephone skills
Benefits:
  • 5-Day Work Week
  • Birthday Leave
  • Group Medical Insurance
  • Free Duty Meal
  • Yearly Discretionary Bonus
  • Employee Assistance Program
  • Good Career Progression and Development
Join Our TeamSurrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel will be one of the largest 5-star hotels in Hong Kong when it welcomes guests in 2024.Home to the largest park in Wan Chai, this new hotel will provide 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, and more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our pre-opening team members.With a large number of applications received, only shortlisted candidates will be contacted for an interview.Personal data collected will be treated in strict confidence and used for recruitment purposes only.

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