International Customer Service

• Order Processing: Receive and process customer orders accurately and efficiently using our internal systems.
• Order Tracking: Monitor order status and provide regular updates to customers regarding their orders, including tracking information and estimated delivery dates.
• Issue Resolution: Address customer inquiries, concerns, and complaints regarding orders promptly and professionally, striving to achieve satisfactory resolutions.
• Cross-Functional Collaboration: Work closely with various departments such as logistics, warehouse, and sales to expedite order fulfillment and resolve any order-related issues.
• Documentation: Maintain accurate records of customer interactions, transactions, and order details for future reference and analysis.
• Continuous Improvement: Identify opportunities for process improvements within the order management workflow to enhance efficiency and customer satisfaction.

• Previous experience in a customer service role, preferably with a focus on order management or logistics.
• Excellent communication skills, both written and verbal, with fluency in English (additional languages like Spanish, German, French, Italian, Dutch, ... are a plus).
• Strong problem-solving abilities and a proactive approach to issue resolution.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using CRM/ERP software and other relevant tools for order processing and customer communication.
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field (preferred).

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for professional development and career advancement within a global company.
• A collaborative and supportive work environment that values diversity and inclusivity.

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