(MAU) Payroll Specialist II

• Responsible for supporting a payroll team with payroll administration, while ensuring aspects of the payroll cycle
• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
• Provide Payroll support services to clients according to Ceridian contract, legislative requirements and business needs
• Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate and timely
• Drive customer satisfaction by providing high quality of service
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
• Adhering to and reporting on SLA metrics Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely
• Performs administrative functions as required
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
• Work with cross-functional internal partners to resolve client payroll matters and employer and employee inquiries
• Ability to communicate and collaborate with clients and internal team members
• Hours of work between 8am-8pm Eastern Standard Time (EST)

• Good Time management to meet the deliverables
• Ability to communicate and collaborate with clients and internal team members
• Can work as part of a team and independently with little supervision
• Have an “I own it” attitude about deliverables and projects from start to finish
• A desire to continually learn and thrive in a fast-changing environment
• Experience in an outsource environment an asset
• Good analytical, organizational, and problem-solving skills
• Proficiency in Microsoft Word, Excel
• Be flexible in work schedule to support clients and team based on business needs
• Fluent in English both verbal & written

Ceridian