(MAU) Tax Operations Specialist I

Ceridian

  • Mauritius
  • Permanent
  • Full-time
  • 11 days ago
(MAU) Tax Operations Specialist I: Tax DeliveryJob DescriptionMakes Work Life Better™At Dayforce, we create innovative technology that organizations around the world use to attract, develop, manage, and pay their people. Our award-winning Dayforce and Tax solutions helps our customers manage compliance, make better decisions, build great teams and drive engagement with their employees. Dayforce has solutions for organizations of all sizes.For more information visit .Mission: Dayforce products, solutions and our people work together to help organizations control costs, save time, optimize their workforce, minimize risk and grow their businesses. At Dayforce, our values are who we are and who we aspire to be. We are looking for fun, intelligent team-oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility.About the Position:As a Tax Operations Specialist 1, you'll play a pivotal role in processing clients' crucial financial information, ensuring their taxes are filed accurately and on time. Joining our multifunctional implementation team, you'll be at the forefront of setting up new client profiles on our Dayforce tax systems. This role is perfect for a team player who is detailed oriented, client focused, and payroll and tax minded.Responsibilities:
  • Perform required system and report audits of client information on multiple Dayforce products.
  • Complete implementation setup of client information on the Dayforce tax systems.
  • Provide excellent client service on moderate to complex payroll tax issues.
  • Responsible for ensuring data and requests are processed in a timely and accurate manner.
  • Work with the client through our Salesforce system in written communication, along with hosting client meetings.
  • Responds to client requests by analyzing and resolving client issues, or problem solving through identification and coordination of Dayforce resources.
  • Work with customers, internal business units, payroll partners and third-party vendors to build and maintain customer loyalty, retention, and satisfaction.
  • Utilize Dayforce’s internal resources, service tools, and Salesforce to provide high-quality customer service.
  • Must keep current on all major systems enhancements, jurisdictional changes, and tax filing procedures.
  • Takes ownership and accountability for resolution of ongoing client issues as they are identified.
Qualifications:
  • Advanced customer service skills.
  • Demonstrate strong oral and written communication skills.
  • High level of analytical and problem-solving skills.
  • Ability to apply practical application to identified problems.
  • Strong organizational skills.
  • Ability to work collaboratively across teams and at all levels.
  • PC Skills (Microsoft office suite, data entry, etc).
Preferred Skills/experience/education/knowledge/strengths:
  • Experience providing over-the-phone service.
  • Experience in payroll an asset.
  • Training in basic accounting.
  • Completion of CPA Payroll Compliance Legislation and Payroll Fundamentals.
Work Environment and Physical Demands:
  • Capacity to work flexible working hours to include Night Shift schedule.
  • Willingness to work during holidays and overtime during high volume periods.
  • Thrive in a fast-paced, deadline driven working environment.
  • Be an effective, active and engaged team member.

Ceridian