(MAU) Tax Operations Specialist I
Ceridian
- Mauritius
- Permanent
- Full-time
- Perform required system and report audits of client information on multiple Dayforce products.
- Complete implementation setup of client information on the Dayforce tax systems.
- Provide excellent client service on moderate to complex payroll tax issues.
- Responsible for ensuring data and requests are processed in a timely and accurate manner.
- Work with the client through our Salesforce system in written communication, along with hosting client meetings.
- Responds to client requests by analyzing and resolving client issues, or problem solving through identification and coordination of Dayforce resources.
- Work with customers, internal business units, payroll partners and third-party vendors to build and maintain customer loyalty, retention, and satisfaction.
- Utilize Dayforce’s internal resources, service tools, and Salesforce to provide high-quality customer service.
- Must keep current on all major systems enhancements, jurisdictional changes, and tax filing procedures.
- Takes ownership and accountability for resolution of ongoing client issues as they are identified.
- Advanced customer service skills.
- Demonstrate strong oral and written communication skills.
- High level of analytical and problem-solving skills.
- Ability to apply practical application to identified problems.
- Strong organizational skills.
- Ability to work collaboratively across teams and at all levels.
- PC Skills (Microsoft office suite, data entry, etc).
- Experience providing over-the-phone service.
- Experience in payroll an asset.
- Training in basic accounting.
- Completion of CPA Payroll Compliance Legislation and Payroll Fundamentals.
- Capacity to work flexible working hours to include Night Shift schedule.
- Willingness to work during holidays and overtime during high volume periods.
- Thrive in a fast-paced, deadline driven working environment.
- Be an effective, active and engaged team member.