Application Support (Salesforce Helpdesk)
SD Worx
- Mauritius
- Permanent
- Full-time
- An attractive salary based on your experience and achievement. Including allowances for transport, internet and mobile (more information available during interview) with an addition of medical insurance fully paid by SD Worx for you and 2 dependents (upgrades available). And a yearly company bonus.
- We also offer career break options.
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
- And all leaves are granted as from day 1!
Investigating and resolving technical Salesforce issues, that is what this job is all about.
One of your main goals is to collaborate with SD Worx’ Salesforce users and our internal Salesforce team. Together you will make our Salesforce Suite better and more user-friendly.Key Responsibilities
- Responsible for internal Salesforce end-user support
- Resolving (basic) technical issues after a proper investigation
- Communicating back with the resolution to our Salesforce end-users
- Managing new user set-up and deactivation of Salesforce users
- Assisting in the preparations and maintenance of support documentation
- Creating basic Salesforce reports and dashboards to meet business requirements
- Ensuring the creation and maintenance of Salesforce training material
- Keeping informed about the developments in our customized Salesforce application
- Coordinating regularly with internal stakeholders, like our Product Owners, Functional and Development Squad for complex troubleshooting
- Taking ownership and doing close follow up on tasks assigned, ensuring targets are met
- Minimum qualifications: Diploma
- Good problem-solving skills and attention to details
- At least 1-2 years of experience in a similar role. Previous experience as a Salesforce admin would be an advantage
- Eager to learn all about Salesforce’s new features
- Being an engaged and flexible team player
- Excellent English communication skills (verbal and writing). French is a plus.
- Able to work in shifts (8:00 am – 5:00 pm /10:00 am – 7:00 pm/ 11:00 am – 8:00 pm) - Mau
- Experience in working in Agile squads and international environment are considered as a plus
- Multiple language skills. (English, French, Dutch, German)
- Salesforce certifications are a plus but not mandatory