The Four Seasons Hotel Hangzhou at West Lake is looking for SPA Reception Guest Relations Officer who share a passion for excellence and who infuse enthusiasm into everything they do.We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:► Commitment to supportive teamwork and open communication► Responsibility for ongoing enhancement of their skills and performance► Recognition of personal accountability for their own actions and the outcomes of those actions► An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the CompanyJoin our teamWe demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.Responsibilities1. The ability to follow proper payroll and key procedures.2. The ability to verify the attendant staff is present.3. The ability to greet all guests who enter the Spa4. The ability to have a thorough understanding of every spa service including benefits, indications & contraindications5. The ability to organize and schedule all guest bookings.6. The ability to operate the Spa RA system for spa reservations and all other Spa Soft functions7. The ability to read and update the daily log and communicate relevant information to the staff.8. The ability to operate the computer, copier, fax and credit card machines.9. The ability to produce all Spa reports as required by management.10. The ability to process outgoing mail.11. The ability to process all charges.12. The ability to set up and handle gift certificates.13. The ability to use guests name appropriately in all situations.14. The ability to copy and distribute materials.15. The ability to upsell treatments to guests when booking.Preferred Qualifications and Skills1. Ideally a college diploma in hospitality2. Twelve months of relevant industry experience3. English and one additional language4. Knowledge of the local language of the hotel where you will complete your training is desirable5. Eligibility to work at the location of the hotel where you will complete your training is essentialJoin us and Enjoy…► An opportunity to build a life-long career with global potential and a real sense of pride in work well done► Best-in-industry training► Complimentary stays at Four Seasons properties (based on availability) with discounted meals