Administrator - Burnley - BB11

• Process applications via an online application system and deal with general correspondence.
• Provide effective and professional customer service to stakeholders including application guidance and response to queries in person, by email and telephone.
• Check that applications and supporting documents are returned and completed correctly and to chase missing or delayed information as appropriate.
• Organise and maintain paper and electronic filing systems and records to collate and store information, being mindful of data protection regulations.
• Use of IT packages to accurately input, store and manage data, including databases, spreadsheets and word processing.
• Administering basic financial procedures, including processing/checking application fees.
• Collaborate with other team members to manage workload on joint tasks, agree and maintain procedures.
• Any other administrative duties as required.

• 3 GCSEs at Grade C or above, or equivalent.
• Use of computers, including word processing, databases and spreadsheets.
• Previous administration experience.
• Experience dealing with customers both in person, via written correspondence and by telephone.
• Ability to communicate effectively with customers.
• Ability to work as part of a team.
• Ability to maintain accurate records.
• Ability to carry out routine calculations.

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