(PTL Canada) Maintenance Coordinator
Penske
- Mississauga, ON
- Permanent
- Full-time
- Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start R/O's, schedule pick-ups and vendor outside work.
- Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.
- Greet customers at the location and provide quality phone service. Respond to customer inquiries regarding billing and scheduling.
- Full oversight of inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss.
- Maintain optimal inventory levels through ordering parts according to sourcing procedure ensuring suppliers deliver purchases defect-free and on-time through partnering with Centralized Parts Ordering on a daily basis.
- Receive and store parts in an organized and easily accessible manner. Ensure that updates to PartsNet occur timely, complete frequent inventory cycle counts and ensure parts are available when needed.
- Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.
- Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.
- Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
- Use systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement.
- Projects and tasks as assigned by Branch Financial Manager and District Financial Manager.
- High school diploma or equivalent required, degree preferred
- Interpersonal and relationship building skills with an ability to collaborate with branch team members.
- Competent written and verbal communication skills
- 2 years+ experience in customer service and operations experience required
- 2 years working in service and parts department preferred
- Agile and quick learner, enjoys collaborative projects and continuous education
- Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete a Penske employment application, submit to a reference verification (to include past employment and education) are required.
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