Lead - Client Success Manager, FinTech

• You will be acting as the main point of contact for customers based in Vilnius.
• Co-ordinate the services and efforts of the Nasdaq FinTech and partner with customers to align with their strategy, address burning issues and mitigate risks.
• Work closely with Sales, Customer Delivery, Customer Support and Engineering to proactively manage relationships with customers.
• Vigorously evangelize and establish the Nasdaq’s engagement model for allocated accounts.
• Lead business reviews/ executive meetings with customers to supervise current projects, explore new sales opportunities and manage escalations where required.
• Achieve and maintain a measurable improvement in customer satisfaction.
• Understand the customer ‘topology’, their goals, and determine ways in which Nasdaq could help to address these goals and strategies.
• Build strong relationships with the stakeholders (internal and external) to achieve the desired outcome.
• Accelerate the discovery of upsell opportunities within the portfolio of accounts and drive the discovery of cross-functional opportunities for adoption growth.
• Proactively seek ways of improving the services provided by the Customer Success team

• Experience in Customer Success, Account Management or Professional Services role within Consulting or SaaS organization, specifically for the capital markets or regulatory industries.
• Fluent in English (both written and verbal), any other additional languages would be advantageous.
• Experience in using Customer Success tools such as Salesforce, Planhat, Gainsight, PowerBi, ChurnZero, or others.
• Educated to degree level (or equivalent).
• Able to thrive in a dynamic, fast paced, entrepreneurial, and ever-changing working environment with an emphasis on delivering solutions to meet our aggressive deadlines.
• Deep understanding of software development life cycles.
• Strong persuasion, argumentation, and diplomacy skills to manage and build consensus throughout the customer success department, its activities, and relevant stakeholders.
• Ability to work within a team environment and be focused on providing a high quality of service to customers.
• Expert communication skills and the ability to hold C-level customer conversations that drive business for both parties and move the relationship forward.
• Strong business acumen, judgment, creativity, and exceptional problem-solving skills.
• Self-starter, ambitious, accountable, and motivated to do the right thing.​

• At Nasdaq, our purpose is to advance economic progress for all. We deliver on this through our world-leading platforms that enhance the liquidity, transparency, and integrity of the world’s financial system.
• We are an incredibly dynamic organization, and our people have a tremendous willingness to constantly challenge themselves and seek ways to evolve. We pride ourselves on taking the initiative to embrace change rather than allow external forces to redefine our trajectory.

• Monthly base salary 3200-3800 EUR gross. Final offer will be based on your experience and skills
• Annual monetary bonus
• An opportunity to become a Nasdaq shareholder
• Employee Stock Purchase Program Nasdaq stocks with a discount
• III pillar pension plan with additional contribution from Nasdaq
• Flexible health insurance program
• Flexible working schedule and hybrid way of work
• Additional paid leave days after 2 years of working at Nasdaq
• Flex day program (up to 6 paid days off a year)
• Internal mentorship program – get a mentor or become one
• Wide selection of online learning resources, e.g., Udemy

Nasdaq