2nd Level Supporter MitID

Nexi

  • Danmark
  • Permanent
  • Fuldtid
  • 23 dage siden
Job Description:Why join us in 2024?Would you like to help keep Denmark running?We are looking for a tech-savvy - service-minded - strong communicator to join our 2nd level application support team for the eID (electronic identification) solution: MitID.MitID is critical infrastructure in Denmark developed in collaboration between the Danish state and financial institutions to have a single solution working across public and private sector. MitID has more than 5.2 million users in the 5.95 million Danish population.Besides being able to grasp complex IT infrastructure you must have a good understanding of what good customer service is and how to ensure a great customer journey.Key responsibilities and tasks
- To provide technical and developmental support while maintaining a high level of service for incidents via our ITSM tool.
- Upholding end-to-end ownership for incidents and associated problems following appropriate problem management process.
- Ensuring compliance with the obligations of our team in house and in accordance with the contracts we are delivering upon.
- Securing resolution for incidents in scope within our SLA and OLA targets.
- Developing working practices by identifying inefficiencies and taking initiative toWhat makes you the best person for this job?Must have qualifications
- Advanced communication skills in Danish and English is a requirement.
- Minimum 2-3 years of Development experience in Java, .Net, C#.
- Hands-on with Oracle DB, SQLs, and OS such as Windows, Linux, etc.
- Technical knowledge of web debugging tools such as Chrome Dev tools.
- Have worked as either 2nd or 3rd level web or mobile application support.
- Knowledge of ITIL framework.
- Experience using ServiceNow or a similar ITSM tool.
- Basic understanding of Agile methodologies.
- Experience with Atlassian tools such as Jira, Confluence, etc.What makes you the best person for this job?
- Having excellent analytical and investigational skills.
- Being able to thrive in a busy, fast paced environment and keep a level head during peak hours.
- Having a strong will to find a solution/workaround for the incident/issue at hand in record time.
- Being self-driven while having a proactive attitude.
- Excellent communication and cross functional collaboration skills.Apply now!If this opportunity resonates with you, we'd love to hear from you! Please apply at your earliest convenience. We'll be reviewing applications continuously and closing the position once we've found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.By exploring this job opening, you're one step closer to joining us. We're excited to learn more about you!If you are curious about working with us, but feel this is not the right role for you at this time, please join one of our communities following this link:
This way, we can stay in touch for future job openings.We look forward to getting to know you!Responsibilities:Qualifications:

Nexi

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