Senior Consultant
InspHired Recruitment Solutions
- Johannesburg, Gauteng
- Permanent
- Full-time
- Effectively action the travel booking process at all levels, resulting in an efficient, effective, and cost-conscious travel service delivery that differentiates the business.
- Ensure the ongoing of all-encompassing viability of the division. The consultant will need to assist clients with navigational support and technical queries with reference to the online booking system.
- Ability to consult on Amadeus, Sabre and Travelport.
- Ability to embrace technology solutions.
- Effectively action the travel booking process at all levels, including reservations, fares, ticketing, re-issues, refunds for all routing complexities.
- Full understanding of country emulation and local partner ticketing abilities.
- Fulfil a generalist role within the team.
- 99% of calls required to be answered.
- 95% adherence to Call SLA criteria.
- 95% attained on QC checks done on reservations. Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings.
- No tickets to be on the un-invoiced ticket list.
- Ability to benchmark accurately, as per client requirements.
- Ability to document required client references accurately.
- Ability to identify other opportunities for additional income and savings to client, when quoting.
- All documentation to be correctly issued and emailed to the client and supplier.
- Cost conscious mindset for both Company and the client.
- Fully conversant with preferred partners both of Company and client.
- Strategic approach when quoting preferred partners.
- Ensure corporate fares and GBT deals are utilized.
- Matric Qualification.
- Travel Diploma.
- Minimum 6 years’ experience with at least 4 being in a senior role in a similar organisation.
- Dependent on qualification and experience.