Customer Support Manager
ClearScore
- London
- Permanent
- Full-time
- Working directly with ClearScore users to help them with escalated queries (e.g. fraud, bugs, disputes)
- Become a subject matter expert in a specific area and really understand who our ClearScore users are and what they need
- Using data and relationships with internal and external stakeholders, take initiative to come up with solutions that will proactively offer customers the information and help they are seeking
- Owning the voice of the user in your domain and creating an internal feedback loop between the product teams and the customer
- Customer obsessed
- Passionate about helping people and resolving queries
- Strong experience in customer service or customer support roles
- Experience in managing strategic relationships is a plus
- Proven ability to deliver tasks and small projects to specific deadlines
- Excellent command of English language
- Strong writing skills
- Keen attention to detail and analytical skills
- Ability to work independently and manage your own work to deliver on strategic objectives
- Excellent time management and organisation skills with the ability to multitask
- Willingness to learn and experiment
- 25 paid holidays and a “duvet day” on your birthday
- Hybrid Work Environment: Attending the office 2-3 days per week with flexible work-life balance allowing you to thrive both in the office and from the comfort of your own space.
- Private health and dental cover
- GP office visits
- Life assurance scheme
- Up to 6% matched pension
- Brown bags with guest speakers
- Dog-friendly office
- Daily breakfast and free snacks
- Free sports and social clubs
- Generous training allowance
- Fast progression
- Leadership-led training
- Regular well-being events
- In-house psychotherapist
- Financial coach to help you plan and achieve your goals
- Physical and mental health support through BUPA
- No clock-watching culture
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and a career growth plan